If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you.The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
Please note any shipping costs to the repair center will be your responsibility. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.įor warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center.
Your luggage has a warranty which covers manufacturing defects in workmanship and materials. To create a Repair Request, please CLICK HEREįor More Information, please visit FAQs LUGGAGE REPAIR POLICY If not, then please contact us via the Contact Us form link below. The Service & Repairs page has been updated with additional information that might answer your question. Due to our COVID-19 procedures, we are taking email via our contact us form. Who better to take care of your beloved pieces? We repair all brands like Chanel, Prada, Gucci, Hermes, Louis Vuitton, Balenciaga, Bottega, Proenza Schouler, etc.The health and safety of our employees, customers, and community is our top priority. We are not cobblers! We have over 13 years of experience designing and making stunning handbags. With over a decade of experience and knowledge of specialty handbag construction and materials, you can feel confident in our ability to restore and make your favorite accessory look great again with one of our signature spa treatments.
Just like going to the doctor or dentist for routine physicals and checkups, it is essential in preserving the life of your accessory for this same routine treatment and now you have a place to do this right here in Chicago. With a restorative spa treatment using the finest cleaners and attention to detail, her bag was returned just like new after a visit to The Purse Spa.” “Another client had just come home with her new bright yellow handbag only to have one of her children accidentally spill fruit punch on the counter, staining her brand new bag. Handbags are expensive pieces of art and unfortunately accidents happen. “It was at this point that I knew it was time to broaden the scope of offerings and bring The Purse Spa to Chicago’s affluent market.” She didn’t trust a shoe repair to handle this as it was an investment piece and pleaded for my assistance” says Diego Rocha. “Recently a client with an Hermes Birkin Bag was leaving for Tokyo and had broken stitches that the original brand would only send to Paris for repair. With services ranging from repair of broken threads, replacement of lining, repainting of edges and corners, changing handles and conditioning of your leather, you can feel comfortable knowing your handbag is being handled in the utmost care in bringing about an incredible before and after spa treatment. The Purse Spa was created to give your favorite leather or exotic accessory a revamp.